Shipping policy

Where we deliver

We currently deliver to the United Kingdom only: mainland UK, Northern Ireland, the Scottish Highlands and Islands, the Isle of Man and the Channel Islands. We don't ship internationally at the moment.

Cost

Every KABINBAG Original is over £50, so delivery on the bag is always free. The threshold applies to your order total after any discounts.

There is no surcharge for Highland, Island or offshore addresses. All prices shown include UK VAT where applicable, and there is nothing further to pay on delivery — no customs charges, no handling fees.

Timings

Processing: 1–3 working days from when you order.

Delivery: 3–5 working days from despatch, tracked.

So most orders arrive within 4–8 working days of being placed. Highland, Island and offshore addresses can take an additional 1–2 working days. Working days are Monday to Friday, excluding UK public holidays.

Some items ship directly from our supplier, which is why this isn't a next-day service. We'd rather tell you that before you order than after.

Tracking

A tracking number is emailed to you as soon as your order is despatched. You can also check progress at any time on our Track Your Order page.

Tracking often sits without updating for several days while a parcel moves between carriers, then jumps forward several stages at once. That's normal. If your tracking hasn't updated for more than 7 working days, email us and we'll chase it.

Delays and lost parcels

If your order hasn't arrived within 15 working days of despatch, contact us and we'll open an investigation with the carrier. Where a parcel is confirmed lost, we'll replace it or refund you in full.

Please check your delivery address at checkout. We can't be held responsible for parcels delivered to an incorrect address supplied by the customer, though we'll always try to help recover them.

Failed deliveries

If nobody's in, the carrier will normally leave a card and attempt redelivery or hold the parcel locally. Parcels returned to sender because they went unclaimed will be refunded minus the actual outbound postage cost.

Contact

support@kabinbag.com — we reply within one working day. KabinBag Bude Cornwall United Kingdom